How can I contact Belvilla?
You will find this information under Contact Us.

Which types of insurance can I take out?
You can take out travel insurance and cancellation insurance with us. In order to avoid unnecessary costs, it is sensible to get travel and/or cancellation insurance. The entire group is insured for a low premium. The exact costs are precalculated for you during the booking process. You will find the conditions of the cancellation insurance and a overview of premiums under Insurance.

Bookings & Cancellations
How do I make a booking?
Online:

Click on an available period on the house description page.
Fill out the booking form. Check all data and finalize your booking by clicking on 'Confirm your booking'
Your booking will be confirmed online and via e-mail.

Via telephone:
You make a reservation over the phone by calling the customer service center.

How do I cancel my booking?
If you must cancel your booking for circumstantial reasons, contact our customer service center via telephone or e-mail. Keep your booking number and customer number handy.

Costs are associated with cancellation. If you have cancellation insurance with us, and the booking is cancelled for a reason covered by the insurance, the costs may be able to be claimed on the insurance. You will find the conditions of the cancellation insurance under Insurance. The cancellation conditions will be sent to you direcly after booking via e-mail. You must always confirm cancellation of a booking in writing.

What do I have to pay if I decide to cancel?
The amount of the payment is dependent upon the date on which you cancel. The cancellation costs are:

Upon cancellation up to the 42nd day before your stay starts, the cancellation costs are 30% of the rental amount.
Upon cancellation up to the 42nd day to the 28th before your stay starts, the cancellation costs are 60% of the rental amount.
Upon cancellation up to the 28th day before your stay starts, the cancellation costs are 90% of the rental amount.
Upon cancellation up to the 1st day or later, the cancellation costs are 100% of the rental amount.
You will find this information in our rental conditions. If you have cancellation insurance with us, and the booking is cancelled for a reason covered by the insurance, we will calculate the restitution above the net rental price.

Payment
What are my payment options?
In the Netherlands: Ideal, acceptgiro, credit card, bank transfer, cash.
In Belgium: Mister Cash, credit card, bank transfer, cash
Other countries: Creditcard, bank transfer, cash.
Cash payments can be made on business days during office hours at the counter (in the Netherlands). You will find the address information and opening hours under Contact Us.

If you wish to pay with Dutch accept giros, request this via telephone at the customer service center.